Darrell Lawrence

Revised Returns Policy

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One thing that has always bothered me as a consumer is that if I order something from a company on the internet and need to return it for whatever reason (wrong size, defects in material, workmanship, etc.) I have to pay the return shipping. I had to do that just recently on a kilt that I ordered for myself that was defective. Why should I have to pay for something that is not my fault? probably many of you feel the same way.

So, as a merchant, I've decided that I'm not going to do this to my customer if they need to make a return. I've revised the policy at Kilted Heart. We'll refund the full purchase price and also reimburse the customer the shipping charges to return the item provided we're sent a copy of the return shipping cost. To me if you say you guarantee 100% satisfaction (which we do) this is part of it.

Darrell

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Well done Darrell

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That's customer service right there. Like CJ said, well done!

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That's my (unwritten as of yet) policy too. It's a good one, Darrel.

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